Customer support becomes
a much simpler task.
Connect your Freshdesk help desk account with your MercadoLibre profile.
Close more sales by improving the efficiency of your customer support team. By installing the MercadoLibre app, tickets will be created any time a MercadoLibre event takes place.
All your MercadoLibre questions and messages are addressed.
Keep a history of the questions and sales made by customers, as well as agents’ responses in your tickets.
Contact your customers as soon as they purchase.
“Being able to navigate to the Freshservice ticket from the Trello card is useful for getting more details on the ticket. Get a Freshdesk ticket with all the information about a sale, the moment it happens”
Patrick M.
Help Desk Manager
Freshdesk tickets created from questions, sales, and post-sale messages.
Agents can define the priority value from the tickets created and see all the product information they need inside the Freshdesk ticket
Questions posted in your product pages are created as tickets.
Keep a history of the questions and sales made by customers, as well as agents’ responses in your tickets.
Pricing
Improve your customer support and increase your sales!
Get automated Freshdesk tickets from: Questions posted on MercadoLibre product pages Purchases of products Post-sale messages from your customers
$35
per user/month
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Estimate software development tasks playing a Planning Poker game
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Asynchronous stand-ups in Slack that can integrate with Jira
- Set personalized timezones for async dailies
- Connect the bot to one or more Jira Projects and report the issues you’ve been working on
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- Download reports in .csv or .pdf to share them with stakeholders
Remote teams estimate their software development tasks using the Planning Poker technique
- Add a Task so you can do a Planning Poker session
- Participating in a Planning Poker session, either as a player or a viewer
- See team's estimates - high, low & average score
Sync all Microsoft Dynamics 365 CRM contacts and accounts that your business needs to provide exceptional customer support
- Sync your Microsoft Dynamics 365 CRM information to your Freshdesk contacts and accounts profiles
- Updates in Dynamics automatically show up in Freshdesk
- Select fields to map from your Dynamics 365 CRM data
- Have updated customer date for better customer support
Collaborate and keep your teams in sync by creating and linking tickets into Trello cards
- Create helpdesk tickets & update status from Trello cards
- Create new Trello cards directly from your Support tickets
- Link an existing Trello card to a Freshdesk ticket
- Receive updates on Freshdesk tickets from changes on the Trello cards linked
Empower your IT department's teams to collaborate and organize their incident tickets
- Link an existing Trello card to a Freshservice incident ticket
- Create a new Trello card directly from a Freshservice incident ticket
- Keep your IT support team and other Trello teams in sync
- Receive updates on Freshservice incident tickets when the Trello cards linked are moved from the list
Contact customers, respond to questions & post-sales messages from MercadoLibre, inside Freshdesk
- See all your customers’ questions and message inside Freshdesk
- Define priorities for each event (questions, purchases, post-sales messages)
- Answer directly in Freshdesk with all the information about a listing available in the platform
- Keep a history of the questions and sales made by customers, as well as agents’ responses in your tickets
- Rest assured all your MercadoLibre questions and messages are addressed.
- Contact your customers as soon as they purchase.
- Define the default priority value for tickets created from questions, sales, and post-sale messages.
- Agents can see all the product information they need inside the Freshdesk ticket.
For more information, visit the Mercado Libre + Freshdesk website