Freshdesk + Dynamics

Empower your team and customer support.

Dynamics 365 CRM App for Freshdesk will let you choose which types of account and contacts to sync into Freshdesk.

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Sync your CRM contact information into your help desk contacts.
With our field mapping option, choose which fields to sync with Microsoft Flow and have them available in your Freshdesk contacts.

 

Merge Microsoft Dynamics CRM contacts and accounts to Freshdesk

Import relevant accounts and contacts from Dynamics into Freshdesk.

Bring key information into Freshdesk by creating filters in Dynamics 365.

Select which data from Dynamics 365 you want to be synced into your contacts and accounts.

Merge Microsoft Dynamics CRM contacts and accounts into Freshdesk

Import only relevant accounts and contacts that your Sales and Support agents require to visualize in Freshdesk.

Keep everything in sync by creating filters in Microsoft Dynamics and bringing that key information over to Freshdesk.

All your Customer Relationship Management data sync in real-time

Quickly visualize at a glance all your Accounts, and Contact Information.

The right data where your Sales and Support agents need it!

Key Features of MS Dynamics 365 CRM App for Dynamics

Account Visibility

See Dynamics account information within a profile inside Freshdesk.

Field Mapping

Freshdesk fields will be overwritten by the Microsoft Dynamics 365 CRM data. By default, the fields Full Name, Email and Mobile phone are mapped. You can choose more fields to map from your Dynamics 365 CRM.

Improved SLA

Save time and reduce escalations. All the information you need, in the same platform. The right data where your Sales and Support agents need it!

Pricing

Empower Sales and Support agents with the Dynamics 365 App for Freshdesk

Deliver exceptional sales & support services with information updated in real-time.

$70

per Freshdesk account/month

Free 21 days trial